tw telecom inc., a leading provider of Business Ethernet and networking solutions announced that ATLANTIC-ACM, a leading provider of strategic research and consulting services to the communications and information industries, selected the company as a recipient of seven best in class North American Business Connectivity Awards.
The categories awarded are: Large Service Provider Brand, Sales Reps, Provisioning, Network Performance, Customer Service, Voice Value, and Data Value.
The awards were based on approximately 4,000 individual ratings by enterprise customers of their service providers for the forthcoming 2014 edition of ATLANTIC-ACM’s North American Business Connectivity Report Card. Â The Report Card provides insight into service provider performance through customer evaluations in vital customer acquisition and retention areas, including network, products and key touch points.
“We are honored to be recognized by ATLANTIC-ACM for these awards that reflect our company’s achievements in operational performance, network innovation, a laser focus on customer experience and their return on investment from using our services,” said Troy Knuckles, senior vice president, sales, tw telecom. Â “Additionally, we believe that we have one of the best sales forces in the industry and we are especially pleased that our customers believe that also. Our strong focus on these core areas continues to serve as strong market differentiators for us.”
About tw telecom
tw telecom, headquartered in Littleton, Colo., is a leading national provider of managed services, including Business Ethernet, converged and IP VPN solutions for enterprises throughout the U.S. and globally. tw telecom also delivers secure, scalable private connections for transport data networking, Internet access, voice, VPN, VoIP and security to large organizations and communications services companies. Employing a resilient fiber network infrastructure, robust product portfolio and its own Intelligent Network capabilities, tw telecom delivers customers overall economic value, an industry-leading quality service experience, and improved business productivity.